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HELLO!
CYBERLOCK MARCH &
APRIL NEWSLETTER
Wallowa Lake and Eagle Cap
Mountains in Oregon, USA
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TABLE OF
CONTENTS |
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A Word from the President |
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CAW 9.4 |
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Technical Support Tips |
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Video - Protecting Remote Sites |
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White Paper - Power Utilities |
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Critical Infrastructure Protection |
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CyberLock Team Announcement |
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The Flex II FlashReader,
sized for mullion mounting,
is compatible with a range
of credentials.
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MAR/APRIL NEWSLETTER 2 |
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A WORD FROM
THE PRESIDENT |
| CyberLock has two milestone product releases scheduled for delivery in 2021. In addition to our next generation of CyberLock cylinders, I’m excited by the potential of our Flex II modules. We’ve also explored new ways to connect with potential end-users and generate leads for you. We are in the process of publishing a series of white papers, ads, and videos that illustrate why CyberLock is a great solution for critical infrastructure facilities. Please contact us if you have questions on how to best support water and power utilities, telecom operators, or airports.
Tammy Davis
CyberLock President
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MAR/APRIL NEWSLETTER 3 |
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Will add support for Flex II as well as Generation 2 CyberLock cylinders |
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Will add door capabilities, including remote door access and “Man Trap” door pairs. |
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CAW 9.4 is compatible with CentOS 7. Support for CentOS 6 ended November of 2020. We encourage you to upgrade to CentOS 7 to take advantage of the new features and products available in CAW 9.4 and beyond. |
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MAR/APRIL NEWSLETTER 4 |
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TECHNICAL
SUPPORT TIPS
Best Practices to Resolve Issues Faster
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Stay on one issue until it’s resolved.
Trying to solve more than one issue at a time can be confusing for all parties. |
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Define the issue. Using the serial number of the device to investigate an issue is helpful to keep focus on the issue. Sometimes the names/location in the database can be incorrect.
Example: a software admin may have typed in the wrong name for a lock or the lock was replaced with a new serial number and the software was not updated.
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Gather steps to recreate the issue.
Recreating the issue will help define the issue. It also provides the ability to test across systems. Occasionally, issues may be related to software or firmware version differences. |
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Implement solution. If at first you don’t succeed, try, try again! |
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We are here to assist. 8:00 am to 4:30 pm M-F, PST at (541) 738-5500 and email us at support@videx.com |
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MAR/APRIL NEWSLETTER 5 |
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NEW
VIDEO
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The isolation of remote sites make them a likely target for sabotage and vandalism.
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Provide an accurate and automated solution for managing keys and locks.
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Share our new infrastructure campaign video on social media or with your customers!
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Visit CyberLock.com/critical
for more information!
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MAR/APRIL NEWSLETTER 6 |
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POWER FACILITIES
WHITE PAPER |
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“ Mechanical locks and keys simply don’t cut it when it comes to securing power infrastructure. Electric power utilities play a fundamental role in nearly every aspect of our lives. The strict security guidelines and protective measures help ensure the continued, safe operation of our power grid. Find out how Cyberlock provides full-featured, cablefree access control to every locking point in an organization.
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MAR/APRIL NEWSLETTER 7 |
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The U.S. government has defined 16 critical infrastructure sectors in an effort to assess and eliminate the security risks and vulnerabilities within each one. The link below provides detailed information about each sector. This may be a useful tool for you to determine marketing strategies and sectors to focus on in 2021!
Learn more at:
www.cisa.gov/critical-infrastructure-sectors
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MAR/APRIL NEWSLETTER 8 |
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CYBERLOCK TEAM
ANNOUNCEMENT
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| Please join me in congratulating John Moa on a remarkable career! After nearly 7 years as the Director of Sales at CyberLock, John is retiring |
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at the end of March. On behalf of everyone at Videx & CyberLock, I would like to thank John for his many years of dedication and hard work. We wish him a peaceful, rewarding retirement. |
| As of April 1, 2021, Sandra Yager will take over as the new Director of Sales at CyberLock. Sandra joined CyberLock in 2016, bringing a |
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| wealth of knowledge from multiple management roles in the aerospace industry. Sandra’s expertise in sales, marketing, and |
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| organizational leadership under ISO 9001 has been invaluable to our team. Notably, Sandra has been instrumental in renewing our focus on serving critical infrastructure customers. Sandra’s vision for CyberLock has us well prepared to take on the next generation of access control challenges. |
Tammy Davis
CyberLock President |
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MAR/APRIL NEWSLETTER 9 |
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